Refund policy
Return & Refund Policy
Effective Date: 22 July 2024
Last Updated: 1 February 2026
Welcome to wehitfairways.com. We want you to love your gear. If something's not right, this policy explains how returns and refunds work, including eligibility, timeframes, and international handling.
1. Eligibility for Returns
We accept returns for items purchased directly from wehitfairways.com within 14 days of delivery, provided that:
- Items are unworn, unwashed, and unused
- Items are returned in original condition, with all tags attached
- Items show no signs of wear, including (but not limited to):
- Deodorant or makeup marks
- Odour
- Pet hair
- Washing damage
Items that do not meet these conditions may be rejected or subject to a partial refund at our discretion.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Sale or clearance items (unless stated otherwise)
- Personalised or custom-made items
- Undergarments and swimwear (for hygiene reasons)
3. How to Start a Return
All returns must be initiated via our online returns portal:
https://wehitfairways.aftership.com
Process:
- Enter your order number and email address
- Select the item(s) and reason for return
- Follow the instructions provided
Once approved, items must be shipped within 7 days.
Return authorisations may expire if items are not sent within this timeframe.
Returns initiated outside of the portal may be delayed or declined.
4. Return Routing (NZ & USA Warehouses)
Returns are routed automatically based on the original fulfilment location:
- Orders shipped from New Zealand → Returned to our New Zealand warehouse
- Orders shipped from the United States → Returned to our United States warehouse
Please use only the return label or address provided in the returns portal.
Returns sent to the wrong location may be delayed or rejected.
5. Return Shipping Costs
Free Returns (One per Order)
We offer one free return per order for customers in the following countries:
- New Zealand
- Australia
- United States
- Canada
Once the free return has been used, any additional returns from the same order will be at the customer's expense.
Defective or Quality Issues
For items that are defective, damaged, or have a quality issue, we will cover the return shipping costs, regardless of country. This applies to both refunds and exchanges.
All Other Returns
- Customers outside the countries listed above are responsible for return shipping costs.
- Original shipping fees paid at checkout are non-refundable.
6. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed to the original payment method
- Refunds are issued within 7–10 business days of approval
We reserve the right to:
- Issue partial refunds for items returned in non-original condition
- Refuse refunds for items that fail inspection
7. Exchanges
We do not offer size or style exchanges.
For defective or damaged items, we will replace the item where stock is available.
All other exchanges must be handled as a return followed by a new order.
8. International Returns, Duties & Taxes
For customers outside New Zealand, Australia, United States, and Canada:
- Return shipping costs are the responsibility of the customer unless the item is defective or has a quality issue
- Any duties, taxes, or customs charges paid on the original order are non-refundable
- Returned parcels should be clearly marked "Returned Goods" to avoid customs delays
- We recommend using a trackable shipping service
For customers in NZ, AU, US, and CA, free return shipping (one per order) applies as outlined in Section 5.
9. Consumer Law
This policy operates in accordance with applicable consumer protection laws.
Nothing in this policy limits your rights under mandatory local consumer laws, including the New Zealand Consumer Guarantees Act where applicable.
10. Contact Us
If you have any questions about returns or refunds, please contact:
wehitfairways.com
Customer Service Team
returns@wehitfairways.com